– Team Leader (Ayurveda BPO)

Designation: Team Leader

- Job Responsibilities

Team Management

- Manage and supervise a team of telecallers handling inbound and outbound calls.
- Allocate daily calling targets and monitor individual team performance.
- Ensure optimum team productivity and achieve daily, weekly and monthly targets.

Sales & Revenue Generation

- Drive sales of Ayurvedic, herbal and OTC products through outbound calling.
- Motivate team members to achieve sales, conversion and revenue targets.
- Monitor lead conversion, order booking and repeat customer sales.

Performance Monitoring

- Track daily call volume, conversion ratio, average handling time (AHT) and productivity.
- Prepare and share daily, weekly and monthly performance reports.
- Monitor team KPIs and take corrective action wherever required.

Training & Development

- Train telecallers on product knowledge, Ayurvedic advantages and sales techniques.
- Conduct regular mock calls and feedback sessions.
- Improve communication, objection handling and customer engagement skills.

Customer Relationship Management

- Handle escalated customer queries and complaints.




- Ensure proper follow-ups with prospective and existing customers.
- Maintain customer satisfaction and service quality.

Operations & Coordination

- Coordinate with dispatch, warehouse, order processing and NDR teams.
- Monitor order confirmation, cancellation, return and delivery-related issues.
- Ensure proper CRM updates and calling records.
- Required Skills & Qualifications
- Graduate in any discipline.
- 2–5 years of experience in BPO / Telecalling / Telesales.
- At least 1–2 years of team-handling experience.
- Experience in Ayurveda, Healthcare, FMCG or OTC industry preferred.
- Strong leadership and communication skills.
- Good knowledge of CRM and Excel.
- Target-oriented with strong problem-solving abilities.
- Key Performance Indicators (KPIs)
- Daily and monthly sales targets.
- Team productivity and calling volume.
- Lead-to-order conversion ratio.
- Revenue generation.
- Order confirmation ratio.
- Repeat customer sales.
- Team attendance and retention.
- Quality and customer satisfaction.

Reporting To: Operations Manager / BPO Manager

📌 Team Leader (Delhi)
🏢 Kudos Ayurveda Private
📍 Delhi