We have an Excellent Prospect for Male Candidates for Automobile Technician Role.

About Client:

Our Client is an Indian multinational ride -sharing company, It also operates in other business verticals including financial services and cloud kitchens.

Role: Automobile Technician

Roles and Responsibilities: -

1. Customer Handling
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- Receiving customer with smile and greet him
with Politeness, courteousness and professionalism
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- Verify the service requests made by
customers & Capture VOC of the customer and update in the system
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- Conversational skill for telephonic as well
as face to face discussion
>>
- Customer communications about repair
updates

2. Diagnosis
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- Analyse and Diagnose the Scooter to
identify number and type of repairs applicable
>>
- Update the diagnosis report in the WMS
(Getafix)
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- Perform repairs & final inspection on
the vehicle if the desired repairs as per the customer Voice is performed

3. System Handling
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- Track the Customer complaint in Zendesk and
update the system on live basis
>>
- Operate Workshop Management System
(Getafix) and ensure 100 % adherence
>>
- Update operational Status and ETA on timely
basis in both CRM and WMS systems
>>
- Check for scooter health in Telematics
Command centre for deep diagnosis

4. Technical Repairs
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- Service Champion should be fully equipped




with knowledge on OLA Scooter
>>
- Could able to repair/replace all the parts
of the scooter
>>
- Ensure he/she is updated on OLA technical
curricular, news bulletin on EV
5. Process and Operational

- Process adherence at Experience Centre and
also ensure bays are clearly marked for Vehicle/Scooters.
>>
- Invoicing and Payment Collections
>>
- Ensure bays are free from any foreign
materials and fit for serviceability

6. Parts Operation
>>>>

- Auditing the inventory and ensure system
and physical inventory is same
>>
- Perform GRN and maintain Inventory at
Experience Centre
>>
- Ensuring Warranty part reverse logistics to
the Mother workshop

7. Safety and Compliance
>>>>>>

- Wear Uniform and Protective Gear while
repairing scooter
>>
- Use Protective Gear and proper handling of
Tool Kits while repairing scooter
>>
- Ensure fire fighting equipments are in
place to ensure fire handling

Requirements
- Only male candidate.
>
- Min qualification: 12th pass/diploma/ITI/graduation/post graduation.
>
- Min experience: min 6 months experience in an automobile industry in service sector.

Benefits Salary: ₹19000 -23000 CTC per month including PF+ ESIC +Incentive

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📌 EV 2 Wheeler Technician - Karnataka (India)
🏢 2COMs
📍 India