Role Purpose Ensure seamless passenger handling and effective terminal operations while delivering excellent customer service and supporting on-time flight departures and arrivals.

Key Responsibilities
• Manage check-in, boarding, arrival, and baggage service processes.
• Assist passengers and resolve service-related queries.
• Verify travel documents and ensure regulatory compliance.
• Coordinate with airport stakeholders for smooth operational flow.
• Ensure adherence to safety, security, and service standards. Qualification & Experience
• Graduate in any discipline.
• 1-3 years of experience in Airport Operations, Aviation, Hospitality, or Customer Service. Key Competencies
• Customer Service Excellence
• Communication Skills
• Operational Coordination
• Problem Solving
• Attention to Detail
• Teamwork & Collaboration Working Conditions
• Rotational shifts, including weekends and public holidays.
• Airport operational environment.

📌 Officer - AO&CS in the Role of Terminal Services, Mumbai
🏢 IndiGo (InterGlobe Aviation
📍 Mumbai