URGENT HIRING | INTERNATIONAL VOICE CUSTOMER SUPPORT
Recaruh is hiring for an International Voice Customer Support process , Sector 62, Noida.
Job Details
- Designation: Associate Customer Support / Senior Associate Customer Support
- Process: International Voice Support
- Location: Galaxy Embassy, Sector 62, Noida
- Experience: Freshers to 4+ Years
- Employment Type: Full time | Permanent
- Work Mode: Work From Office and Night Shift
- Eligibility: Graduates and Undergraduates
- Transport: Two-way transportation provided.
Experience Criteria
- U1: Freshers to less than 24 months of experience.
- U2: More than 24 months of experience.
Important: Voice process experience will receive 100% consideration, while non-voice, backend, and other process experience will receive 50% weightage.
Key Responsibilities
- Handle inbound international customer queries professionally.
- Assist customers with account-related enquiries and policy information.
- Provide accurate solutions using cloud-based tools.
- Maintain proper documentation of customer interactions.
- Handle customer concerns and escalate complex issues when required.
- Maintain productivity, service quality, and customer satisfaction.
Required Skills
- Excellent verbal communication skills.
- Strong customer-handling and problem-solving abilities.
- Basic computer knowledge and MS Office proficiency.
- Minimum typing speed of 20 WPM with 80% accuracy.
- Ability to handle international customer interactions.