Company Description CareerBloc is a growing organization focused on connecting talent with meaningful career opportunities across diverse industries. The company is committed to creating an efficient, supportive environment for both clients and team members, emphasizing professional development and long-term growth. CareerBloc values clear communication, reliable service, and strong relationships with customers and partners.

Team members are encouraged to contribute ideas, collaborate, and build sustainable careers within the organization.

Role Description This is a full-time, on-site Customer Support – Chat Process role based in Ahmedabad, with a salary up to 38,000 INR per month depending on experience and skills. The role involves handling customer queries through chat, providing timely and accurate responses, and guiding customers through solutions to their issues.

Responsibilities include maintaining high customer satisfaction, documenting interactions, escalating complex technical or account-related concerns when needed, and following standard operating procedures. The team member will collaborate with colleagues and supervisors, meet performance targets, and consistently uphold a skilled,



courteous communication style in all customer interactions.

Qualifications

- Strong Customer Support and Customer Satisfaction skills, with a focus on resolving queries efficiently and professionally.
- Excellent Interpersonal Skills to communicate clearly, build trust, and manage customer expectations in a chat-based environment.
- Ability to provide basic Technical Support and use Analytical Skills to identify issues, troubleshoot, and suggest appropriate solutions.
- Good written English communication skills and the ability to type accurately and quickly.
- Comfort with using computer systems, CRM tools, and chat platforms; willingness to learn new software.
- Ability to work in shifts if required, manage time effectively, and meet performance and quality metrics.
- Prior experience in customer support or chat process is preferred but motivated entry-level candidates are also encouraged to apply.
- Minimum educational qualification: higher secondary (12th pass); a diploma or bachelor’s degree in any field is an advantage.

📌 Customer support-chat process (Ahmedabad)
🏢 CAREERBLOC ~
📍 Ahmedabad