Company Description PDA E-Services Pvt Ltd is a fast-growing Global Capability Centre (GCC) for Piccadilly Dental Alliance, a trusted US-based dental healthcare organization. Established in 2022, the company provides comprehensive operational and administrative support to dental practices across the United States. The team combines experience, expertise, and a strong commitment to enabling healthcare providers to focus on high-quality patient care while PDA E-Services manages backend and business functions.

With steady headcount growth, expanded service functions, and a move to a larger office planned for July 2025, the organization is scaling its presence in India’s service industry. PDA E-Services is driven by a mission to deliver reliable healthcare support services, enhance operational efficiency, and foster growth for both clients and team members.

- Role Description

? What You'll Do:
- Handle inbound and outbound patient communication




- Schedule appointments for patients across U.S. time zones
- Assist patients with insurance-related inquiries and coordination
- Respond to patient queries via phone, email, and chat
- Maintain accurate patient records and documentation
- Collaborate with U.S.-based practice teams and leadership

? What We're Looking For:

✅ 1–3 years of experience in Healthcare BPO / International Voice Process

✅ Excellent verbal and written English communication skills

✅ Strong customer service orientation

✅ Comfortable working in U.S. night shifts

✅ Ability to multitask and work in a fast-paced environment

? Why Join PDA E-Services?

- 5-day work week
- Opportunity to work directly with U.S. healthcare practices
- Career growth in a quick-growing GCC environment
- Collaborative and professional work culture

📌 Associate / Senior Associate – US Healthcare Voice Process (Pune)
🏢 PDA E Services
📍 Pune