The Strategy and Integration team enables Banking Servicing Network (BSN) to deliver superior service to our customers, by delivering efficient and effective servicing strategies, large scale business transformation, first class change management, and proactive risk mitigation.
As a part of the Banking Servicing Network (BSN) in the Global Services Group (GSG), we strive to provide a culture of learning and collaboration and help each other to succeed and thrive. We have each other’s backs as we grow skills and conquer current challenges.
The Strategy and Integration team supports the US Banking Servicing Network, defining servicing strategies and executing on high-impact projects.
Banking Servicing
Integration is a project enablement function that works with all BSN teams, collaborating with cross-functional teams across GSG and GCS (Product Owners, Banking, GCS, Compliance, GSLN, Technologies, etc). We deliver superior service to our customers, by delivering efficient and effective servicing strategies, large scale business transformation, first class change management, and proactive risk mitigation.
The successful candidate will provide support for project-based work, leading a portfolio of projects and initiatives. The analyst will support Banking Operations in planning and project delivery, working with key stakeholders to focus on customer experiences and optimizing existing and new processes. We are looking for someone who has a deep understanding of frontline servicing processes and systems, is able to structure a project to meet tight deadlines and develop point of arrival processes and policies.
The successful candidate will execute on clear project deliverables, collaborate across multiple GSG functions to ensure the needs of CCPs and Customers are met. Collaboration with other business units is essential to identify policy and procedural changes required to implement functional transitions or enhancements. You will be a GSG representative for BSN on wide-ranging projects, assisting in formulating and recommending operational issues, and feeding into thought leadership activities.