Role Summary

Independently execute and support complex ITAM and ServiceNow activities, troubleshoot issues, maintain data quality, produce reports, and guide junior team members within a defined workstream.

Must-Have Skills
Practical experience in at least one relevant workstream: ServiceNow administration, CMDB, HAM, or SAM.
Ability to independently manage assigned tasks, investigate discrepancies, and resolve routine-to-complex issues.
Solid data validation, reconciliation, reporting, documentation, and stakeholder coordination skills.
Understanding of process controls, audit evidence, service quality, and SLA expectations.
Ability to explain personal hands-on contributions, tools used, problems resolved, and outcomes achieved.

Hands-on / Practical Experience
ServiceNow: configuring modules, workflows, ACLs, Business Rules, Client Scripts, forms, or basic integrations according to role focus.
CMDB: maintaining CI records, reviewing relationships, resolving duplicates, supporting identification/reconciliation, and producing health reports.
HAM:



tracking hardware assets from receipt to retirement, updating asset records, coordinating tagging, reconciling inventories, and supporting audits.
SAM: maintaining software inventory and entitlements, reconciling deployments to licences, supporting true-ups, reviewing contract details, and preparing compliance reports.
Analysing data quality issues, documenting root causes, coordinating corrections, and tracking issues to closure.
Preparing operational reports and supporting governance meetings or audit requests.

Positive-to-Have Skills
ServiceNow HAM Pro, SAM Pro, CMDB Health, Discovery, Flow Designer, or IntegrationHub.
CSDM and CI relationship knowledge.
Software licensing exposure for Microsoft, Oracle, Adobe, or other enterprise publishers.
ITIL Foundation or ServiceNow CSA/CAD certification.
Experience supporting global teams, client stakeholders, or managed-service delivery.

📌 Itam/servicenow Bengaluru
🏢 PwC
📍 Bengaluru