Presales Senior Solution Architect ServiceNow

Location: Remote

Shift: 2 PM 11 PM

Job Description

We are looking for a Presales Senior Solution Architect with solid Enterprise Service Management (ESM) expertise to lead end-to-end solutioning, estimation, pricing, proposals, and customer presentations for ServiceNow and Atlassian solutions.

Key Responsibilities
Lead requirement discovery, solution design, effort estimation, pricing, and proposal development.
Prepare and respond to RFIs, RFPs, BAFOs, and Statements of Work (SOWs).
Conduct discovery workshops, product demos, and solution presentations, including CXO-level discussions.
Develop delivery models for implementations, migrations, assessments, and managed services.
Collaborate with sales, delivery, and platform partners on licensing, solutioning, and deal closure.
Support solution defence, customer negotiations, and handover to delivery teams.

Required Skills




Strong presales and solutioning experience in IT / Enterprise Service Management.
Solid functional knowledge of ServiceNow ITSM and at least two additional workflows such as ITOM, ITAM, HRSD, IRM, CSM, or Security Operations.
Working knowledge of Atlassian Jira Service Management and Confluence.
Experience in effort estimation, resource planning, pricing, proposal writing, and SOW preparation.
Understanding of ServiceNow licensing, integrations, automation, platform governance, and GenAI/Agentic AI capabilities.
Excellent communication, presentation, stakeholder management, and solution defence skills.
ITIL 4 Foundation certification is mandatory.

Valuable to Have
ServiceNow CSA/CIS certifications.
SIAM or advanced ITIL certifications.
Atlassian certifications and exposure to Agile, Design Thinking, or TOGAF.
Experience in BFSI, Retail, or Healthcare & Life Sciences.

📌 Presales Solution Architect Bengaluru
🏢 Quantumv Global Solutions
📍 Bengaluru