You will be responsible for driving new customer acquisition through inside sales. Your primary focus will be on building and managing a high-performing sales engine, implementing scalable sales processes and leveraging technology to maximise lead conversion rates. You must be results-driven, possess robust data orientation, and have a track record of successfully building and managing inside sales processes.
Responsibilities
Ownership of
New Customer Acquisition
Performance Management of Team
Lead Conversion Metrics & Lead Journey Efficiency
Operation Metrics of OB Contact Center
Total Cost Per Customer Acquired
Responsible for Enabling Tools & Technology & New Age technology
Dialer / CRM
BOT Efficiency
MIS & Analytics
Integration & usage of multiple communication channels like calls, WhatsApp etc
Build and execute Process to drive efficiency in Execution
Team Management
Hire for Relevant Skills,
Train to Break Zero Quick
Retain a team of high calibre people
Drive Productivity of TL / Advisors
Skill Sets / Requirements:
Solid understanding of inside sales operations, including lead generation, lead nurturing, and sales process optimization.
Good at Operation excellence of a sales processes,
High Adoption and Adaptability of ever changing ecosystem BOT / AI / New Training
High achievement orientation. Takes full ownership of activities and outcomes
Data-oriented mindset with proficiency in using analytics tools
Relevant Experience
8+ years in Telesales Process, 3+ as Manager