Job Summary

Position: PCA Team Lead

Shift hours: 1200 IST to 2100 IST

Employee Type: Permanent

Responsibilities
Set Team Goals and Priorities: Set transparent objectives and communicate priorities to team members. Break broader business or departmental goals into tasks and targets that employees can work toward.
Delegate Tasks and Manage Workloads: Assign tasks based on employees skills, experience, availability, and workload. Monitor progress and redistribute work when priorities or deadlines change.
Monitor Team Performance: Track individual and team performance against relevant targets, deadlines, quality standards, or key performance indicators (KPIs). Identify performance gaps and take appropriate action to address them.
Coach and Support Team Members: Provide guidance, feedback, and support to help employees perform their roles effectively. Team leaders may also identify training needs, mentor employees, and support current hires during onboarding.
Resolve Work-Related Issues:



Address problems that affect productivity, quality, deadlines, or team collaboration. This may include resolving disagreements between team members, handling escalations, or coordinating with other departments to solve operational issues.
Communicate with Management and Stakeholders: Share updates on team performance, progress, challenges, and resource requirements with managers and relevant stakeholders. Communicate changes in priorities or processes to team members.
Coordinate with Other Teams: Work with other departments to coordinate tasks, share information, resolve dependencies, and keep projects or processes moving forward.
Support Employee Development: Identify areas for improvement and encourage learning through training, mentoring, feedback, and prospects to take on additional responsibilities

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