Equity Relationship Manager - Online Activation Group
Key Responsibilities:
To activate the non-traded customers who had opened the account with ICICIdirect.com but still not activated the account.
• To Re-activate STOP traders who once traded with ICICIdirect.com but now stopped trading.
To provide full demo of the website with research calls, while activating these non-trading and stop trader clients, advisory to keep clients active and increase revenue.
To cross sell Other by products Of equity so that the customer remains active month on month.
To open recent accounts by taking reference from the reactivated clients.
To Handle customer queries and to ensure complete customer satisfaction for the reactivated clients.