Job Summary

A Domestic Inbound Voice Process executive handles incoming calls from customers within India, resolves queries, provides information, and ensures a positive service experience. This is a customer service (non-sales) role focused on problem-solving and communication.

Key Responsibilities
Answer and manage incoming customer calls regarding products, services, billing, orders, or complaints 2.
Identify customer needs and provide accurate, timely solutions1 .
Maintain call logs, customer records, and CRM updates1 .
Follow company scripts, processes, and quality guidelines.
Escalate unresolved issues to senior teams when required.
Ensure high CSAT, FCR, and QA scores, which are standard performance metrics in voice roles

Salary:

Fresher: 18K CTC, 14.5K In-hand

Experienced: 20K CTC, 16K in-hand

Attendance Bonus: Up to 1800/- monthly

Night Shift Allowance: Up to 5000/- monthly

No night shift for females.

📌 Customer Support Executive Kolkata
🏢 globiva
📍 Kolkata