Key Responsibilities
Day-to-Day Operations: Manage central processing activities, including loan disbursement data, document verification, customer communication tracking, and life-cycle data management.
Reconciliation & Reporting: Prepare Management Information System (MIS) reports, daily collection sheets, payment reconciliations, and vendor/ledger accounts.
Cross-Functional Coordination: Liaise with sales, credit, risk, finance, and customer service teams to resolve transaction blockages, billing disputes, or Turnaround Time (TAT) delays.
Compliance & Quality Control: Ensure strict adherence to company policies, internal audit checklists, and statutory/RBI regulatory frameworks.
Process Improvement: Track out-of-TAT cases, conduct Root Cause Analysis (RCA) for operational failures, and help draft or update SOPs.
Vendor & Agency Management: Coordinate with external agencies, collection partners, or service vendors for bill processing and operational support.

Key Responsibilities:

📌 Central Mumbai
🏢 Protium
📍 Mumbai