Job Summary:

We are looking for a proactive and customer-oriented CRM Executive to manage customer relationships, handle customer queries, maintain customer databases, and ensure a smooth customer experience.

Key Responsibilities:
Manage customer queries and provide timely resolutions through calls, emails and WhatsApp.
Handle customer feedback, complaints and service-related requests.
Maintain and update customer databases and CRM records.
Coordinate with showroom teams and internal departments to resolve customer issues.
Conduct follow-up calls with customers to ensure customer satisfaction.
Maintain records of customer interactions and prepare regular reports.
Support customer engagement, retention and relationship-building activities.
Ensure a positive customer experience and maintain service quality.





Required Skills:
Excellent verbal and written communication skills.
Good customer handling and problem-solving abilities.
Basic knowledge of MS Excel and CRM software.
Robust follow-up and coordination skills.
Ability to manage multiple customer queries.
Customer-focused attitude and skilled behaviour.

Preferred Candidate Profile:
Experience in CRM, Customer Support or Customer Relationship Management.
Experience in the Retail or Jewellery Industry will be an added advantage.
Candidates with valuable communication and coordination skills are preferred.

📌 Crm Executive Surat (India)
🏢 Kalamandir Jewellers
📍 India