We are looking for a Customer Service Officer to handle customer queries and service requests related to home loan accounts and ensure timely resolution.

Key Responsibilities:
Handle customer queries through branch walk-ins, calls, and emails.
Assist customers with EMI details, loan statements, repayment schedules, certificates, and other servicing requests.
Register and track customer requests and complaints until closure.
Coordinate with Operations, Collections, Credit, Finance, and other internal teams for resolution.
Follow up on pending requests and provide timely updates to customers.
Maintain proper records and documentation of customer interactions.
Escalate unresolved customer concerns wherever required.




Ensure adherence to defined customer service processes and internal policies.

Qualification & Experience:
Graduate in any discipline.
02 years of experience in Customer Service, Banking, NBFC, Housing Finance, or Financial Services.
Freshers with positive communication skills may also be considered

Skills Required:
Valuable communication and interpersonal skills.
Customer service orientation.
Basic MS Office knowledge.
Positive coordination and follow-up skills.
Ability to handle customer queries professionally.
Basic understanding of home loans or retail lending will be an advantage.

📌 Customer Service Officer Chennai (India)
🏢 Shubham Housing Development Finance Company
📍 India