Position Summary: First point of contact to the customers.
Key Responsibilities and Summary:
Call Centre Associate Roles &
Responsibilities:• Managing Inbound and/or outbound calls
Following various communication scripts when speaking to a customer;
Identifying customer needs, calls should be answered in weekend & festivals ;
Upselling products and services wherever possible;
Building sustainable customer relationships;
Keeping records of all conversations organized;
Building product knowledge; and improving performance and achieve targets.
Maintaining and improving quality results by adhering to standards and guidelines.
📌 Customer Care Associate Bengaluru (India)
🏢 HRH Next services
📍 India
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