Make outbound calls to customers to understand their experience with ElectroMech products and services.
Conduct regular follow-ups with customers to collect feedback and assess satisfaction levels.
Maintain effective communication with customers and address their queries, concerns, and service-related requests.
Coordinate with internal teams, including Sales, Service, and Customer Support, to ensure timely resolution of customer issues.
Maintain accurate customer interaction records, feedback, and follow-up status in the CRM system.
Identify recurring customer concerns and share feedback with the concerned teams for improvement.
Support customer engagement initiatives, satisfaction surveys, and customer relationship-building activities.
Ensure timely follow-ups and closure of customer queries.
Prepare customer feedback reports and maintain relevant MIS.
Identify prospects to improve customer satisfaction and enhance the overall customer experience.

📌 Customer Success Executive Pune
🏢 Electromech Material Handling Systems
📍 Pune