M/s. Indian Terrain Fashions is looking for a customer-focused and proactive E-commerce Customer Care

Executive to join our growing E-commerce team.

Role: E-commerce Customer Care Executive

Location: Chennai (Perungudi)

Experience: 1–3 years in E-commerce Customer Support / Customer Care

Employment Type: Full time

Key Responsibilities
Handle inbound and outbound customer calls related to website orders and customer concerns.
Assist customers with order status, delivery updates, cancellations, returns, refunds, and replacements.
Coordinate with warehouse, logistics, and internal E-commerce teams for timely resolution.
Track customer complaints and ensure proper follow-up and closure.
Maintain customer support MIS and daily call reports.

Essential Skills

Robust verbal communication and customer handling skills.





Hands-on knowledge of Shopify & MS Excel is essential.

Experience in E-commerce order processing and post-purchase support.

Ability to manage both inbound and outbound calls.

Language Preference

Tamil | English (Mandatory), Hindi (Positive to have)

Candidates who can communicate effectively in multiple languages will be preferred.

Who Can Apply

Candidates with experience in E-commerce Customer Support, Call Centre Operations, or Online Retail Customer Care.

If you are customer-oriented, confident in communication, and comfortable working with E-commerce systems, we would like to hear from you.

Please share your resume to [HIDDEN TEXT]

📌 Customer Care Executive Chennai
🏢 Indian Terrain Fashions
📍 Chennai