Zoop Energy operates in the EV and mobility ecosystem, offering services related to EV charging, vehicle challans, and other mobility solutions.
What You’ll Do
Respond to customer queries across calls, emails, and digital channels.
Assist customers with issues related to EV charging, challan payments, and related services.
Help customers understand challan details, payment status, and resolution processes.
Track and resolve customer complaints by coordinating with internal teams.
Maintain records of customer interactions, issues, and resolutions.
Follow up with customers to ensure timely resolution and a positive experience.
Identify recurring issues and share feedback to improve customer experience.
What We’re Looking For
6 months prior experience in a similar customer support role would be preferred.
Solid verbal and written communication skills.
A customer-first mindset with valuable problem-solving abilities.
Basic computer skills and familiarity with spreadsheets.
Willingness to learn, take ownership, and work in a fast-paced environment.
Interest in EVs, automotive services, or digital platforms is a plus.
Pay: From ₹12,000.00 per month
Advantages
Paid time off
Ability to commute/relocate
Viman Nagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)