-Make critical decisions regarding cheque holds, processing delays, and risk mitigation measures.
Solid understanding of fraud alerts, fraud decisioning, customer authentication and card blocking processes.
Solid analytical and problem-solving skills.
Ability to interpret fraud patterns, operational metrics and trend data.
Strong people-management and coaching skills.
Strong written and verbal communication skills.
Ability to manage high-volume and time-sensitive fraud operations.
Robust stakeholder-management and escalation-handling skills.
Required Qualifications: Associate or bachelors Degree, preferably in field of Accounting, Finance Math or Statistics
Certification such as ACAMS or CFE, or any local fraud certification, will provide a competitive advantage.