Role: Customer Support Executive (International Voice Process)
Location: Indore (Work From Office)
Shifts: Rotational, mostly night shifts, with rotational week-offs (5 working days a week)
Roles and Responsibilities
Handle inbound and outbound calls from international customers.
Resolve customer queries, complaints, and issues clearly and professionally
Provide accurate information about products, services, or accounts
Troubleshoot problems and escalate unresolved issues to the right team or supervisor
Record call details, customer information, and resolutions accurately in the CRM system
Meet daily and monthly targets for quality scores, call handling time (AHT), and customer satisfaction (CSAT)
Follow company policies, scripts, and process guidelines on every call
Maintain a polite, patient, and positive tone, even with upset customers
Work in rotational night shifts and adapt to different time zones
Skills Required Must-have:
Minimum 1 year of documented experience in an International Voice Process
Excellent spoken English and communication skills
Willingness to work rotational/night shifts and from the office
Other practical skills:
Active listening and transparent articulation, with a neutral accent
Problem-solving and quick decision-making
Basic computer knowledge and a positive typing speed.
Patience, empathy, and the ability to handle pressure
Customer-first attitude and valuable time management
Eligibility
Undergraduates are welcome
Immediate joiners are preferred
Walk-in and virtual interviews available