Tech Mahindra is hiring enthusiastic and customer-focused individuals for its UK Telecom Voice Process in Hyderabad. This is an excellent chance for freshers and experienced professionals with strong English communication skills to build a career in the customer service industry.
Key Responsibilities
Handle inbound and outbound customer calls for UK-based telecom customers.
Assist customers with queries related to billing, mobile plans, network connections, and general telecom services.
Provide effective solutions and ensure first-call resolution wherever possible.
Maintain accurate records of customer interactions.
Deliver excellent customer service while meeting quality and productivity targets.
Follow company policies, process guidelines, and compliance standards.
Eligibility Criteria
Freshers and experienced candidates can apply.
C2-level English communication skills are mandatory.
Excellent verbal communication and active listening skills.
Solid problem-solving and customer-handling abilities.
Comfortable working in UK shifts.
Willingness to work from the office at Bahadurpally, Hyderabad.
Benefits
Two-way cab facility.
Monthly performance-based incentives.
Prospect to work with Tech Mahindra.
Growth opportunities opportunities.