Role & responsibilities

Cisco Voice and Video Engineer

Experience: 6–15 years (preferred experience: 6–8 years)

Skill: IT ISCNSVoice Network_Cisco

Key Responsibilities
Design, analyze, troubleshoot, and support enterprise Cisco Voice and Video Collaboration Networks (AVCN).
Provide L2/L3 technical support for Cisco collaboration infrastructure and resolve operational incidents.
Configure and troubleshoot Cisco video endpoints, including Desk Pro, Codec Pro, Room Bar, and Room Bar Pro.
Support Cisco Unified Communications Manager (CUCM), Unity Connection (CUC), Expressways, voice gateways, Cisco Meeting Server, and Webex Control Hub.
Troubleshoot Cisco Webex Meetings, Webex Calling, and IP telephony issues.
Analyze SIP, H.323, and other voice/video protocol logs to identify and resolve technical issues.
Monitor infrastructure alerts and troubleshoot incidents using Splunk, Wireshark, HEpic, SolarWinds,



and similar monitoring tools.
Coordinate with technicians, engineers, vendors, and clients to resolve complex technical issues.
Provide timely resolutions for service outages and collaboration infrastructure issues.

Required Technical Skills
Cisco Voice and Video Collaboration
Cisco Unified Communications Manager (CUCM)
Cisco Unity Connection (CUC)
Cisco Expressways and Voice Gateways
Cisco Webex Meetings, Webex Calling, and Control Hub
Cisco Meeting Server
Cisco Collaboration Endpoints: Desk Pro, Codec Pro, Room Bar, Room Bar Pro
SIP, H.323, VoIP, and IP Telephony
L2/L3 troubleshooting and log analysis
Splunk, Wireshark, HEpic, SolarWinds
Enterprise Collaboration Network (AVCN) design and troubleshooting

📌 Cisco Voice And Video Engineer Bengaluru
🏢 Cerebra
📍 Bengaluru