Job highlights
Degree in MCA, MTech, BEng, BCA, or BTech with expertise in ServiceNow ITOM Event Management
Design, implement, and support ServiceNow ITOM Event Management solutions; integrate monitoring tools; configure MID Servers and Discovery; develop automation workflows; troubleshoot event and CMDB issues; collaborate with teams; perform root cause analysis; support platform upgrades; create dashboards and documentation

Responsibilities
Design, implement, and support ServiceNow ITOM Event Management solutions.
Configure Event Management, Alert Correlation, Alert Aggregation, and Event Rules to reduce noise and improve operational visibility.
Integrate monitoring tools such as Splunk, Dynatrace, AppDynamics, SolarWinds, SCOM, and Nagios with ServiceNow Event Management.
Configure and maintain MID Servers, Discovery schedules, and Service Mapping solutions.
Ensure accurate population and maintenance of CMDB data through Discovery and integration processes.
Develop custom event processing rules, transform maps, scripts, and automation workflows.
Implement automated incident creation, alert enrichment, and remediation workflows using Flow Designer and IntegrationHub.




Troubleshoot event ingestion, alert correlation, CMDB, and integration-related issues.
Collaborate with infrastructure, application, cloud, and operations teams to improve monitoring and service visibility.
Perform root cause analysis of recurring incidents and recommend proactive monitoring solutions.
Support platform upgrades, patches, and current feature implementations within the ITOM suite.
Create dashboards, reports, and operational metrics to track event management effectiveness.
Develop technical documentation, SOPs, and knowledge articles.
Follow ITIL best practices for Event, Incident, Problem, and Change Management processes.

Technical Requirement
Technology->InfraToolAdministration-ITSM->ServiceNow->Event Management,Technology->InfraToolAdministration-ITSM->ServiceNow-ITOM

Educational Requirement
MCA
MTech
Bachelor of Engineering
BCA
BTech

Preferred Skills
Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM
Technology->Infra_ToolAdministration-ITSM->ServiceNow->Event Management

Service Line

Cloud Infrastructure Services

📌 Cisnge Itom Event Management Engineer Hyderabad (India)
🏢 Infosys
📍 India