Key Responsibilities
Counsel patients and families on recommended ophthalmic procedures (cataract, LASIK/refractive, retina, glaucoma), including lens/technology options, costs and process.
Address patient queries and concerns — including fears around eye surgery, lens/IOL choices and post-operative expectations — to build confidence in the recommended treatment.
Coordinate with ophthalmologists, optometrists and front office for surgery scheduling, pre-operative workup and documentation.
Explain lens/IOL upgrade options (monofocal, multifocal, toric) and package inclusions to support informed patient decisions.
Track and follow up on pending conversions (cataract, LASIK and other eye-surgery leads) to improve surgery conversion rates.
Maintain accurate records of patient interactions and counselling outcomes.
Ensure a positive, empathetic patient experience throughout the counselling journey.