Job Title: Customer Service Associate - Domestic Voice Process

Job Location: Indore, Madhya Pradesh

Job Type: Full time

We are hiring agile Customer Service Associates for our domestic e-commerce voice process in Indore. This is a full-time, work-from-office role focused on high-quality inbound and outbound customer support, service resolution, and performance excellence.

Salary Structure
₹21,000 to ₹23,000 CTC per month (Depending on experience and eligibility)
Additional Performance Linked Incentive (PLI): ₹2,000 per month

Eligibility Criteria
Education: Graduation is mandatory.
Experience: Candidates must meet at least ONE of the following criteria:
Minimum 1 year of experience in Customer Service Voice or Blended operations.
MBA Freshers.
Minimum 6 months of documented Sales or Tele-sales experience.
Experience in Sales, Insurance, Seller Support, or similar customer-facing sales roles is highly valued.




Availability: Immediate joiners preferred.

Key Responsibilities
Handle inbound and outbound customer calls professionally as per process guidelines.
Understand customer queries accurately and provide comprehensive support.
Resolve customer concerns efficiently while maintaining service quality standards.
Maintain accurate logs and records of customer interactions.
Achieve assigned individual performance and quality targets.

Working Details
Schedule: 6 days a week with 1 rotational week off.
Shift Structure: 9-hour shifts (including a 1-hour break) within a 9:00 AM – 9:00 PM operational window.
Work Mode: In office / Work from Office.

Pay: ₹21,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Customer Service Associate Indore
🏢 Crabtel Communications
📍 Indore