Job highlights
Experience with CIBIL, Experian, Equifax, CRIF High Mark, CKYC/CERSAI, and KYC operations
Manage credit bureau reporting, disputes, loan servicing, customer grievances, and coordinate cross-team follow-ups
Industry: NBFC / Digital Lending / Financial Services
Working knowledge of CIBIL, Experian, Equifax, and CRIF High Mark processes.
Practical understanding of credit bureau reporting, disputes, corrections, and reconciliation.
Working knowledge of CKYC/CERSAI and KYC operations.
Experience handling customer grievances and escalated operational complaints.
Experience with LMS/CRM or loan-servicing platforms.
Robust Excel/Google Sheets skills and ability to work with large datasets.
Valuable understanding of loan repayment, DPD, outstanding, closure, NOC, and refund processes.
Robust analytical and reconciliation skills.
Good written and verbal English communication.
Ability to coordinate with multiple teams and follow up until closure.
Strong attention to detail and ownership of assigned cases.