Experience: 1.5+ years in customer support or customer experience
About the role
PRISM is hiring Customer Service Executives for two of its hospitality businesses:
MadeComfy: an Australia-based short-term rental and property management company. Role covers voice calls, emails and live chats. Work mode: Remote
Belvilla: a vacation rental business. Role covers email support. Work mode: Work from office (Location: Gurugram) during training, then hybrid.
Key Responsibilities
Resolve customer queries and complaints promptly and professionally
Handle bookings, payments, check-in/check-out and stay-related concerns
Close tickets within defined SLAs and meet quality and satisfaction targets
Coordinate with internal teams to resolve customer issues
Take ownership of escalated cases and follow through until resolution
Maintain accurate records of customer interactions
Required Skills
Minimum 1.5 years of experience in customer support
Excellent written and spoken English
Robust problem-solving and complaint-handling skills
Comfortable with morning and night shifts, rotational shifts and roster-based weekly offs
6 days working
Own laptop and secure internet connection (BYOD policy)
Able to join within 15 days
Valuable to Have
International customer support experience
Experience handling voice, email and chat support
Experience in high-volume or ticket-based support with SLAs
Basic Excel
Travel, hospitality or e-commerce support experience
📌 Customer Service Executive Gurugram
🏢 OYO
📍 Gurugram
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