Role & responsibilities
Handle daily operational calls and coordinate with FLM (First Line Managers).
Monitor and follow up on operational activities.
Handle calls from ATMs and coordinate with bank service teams.
Maintain proper communication with operational staff and resolve routine queries.
Basic computer knowledge and proficiency in MS Office are required.
Preferred candidate profile
Duty Hours: 9 hours per day.
Shift: Two shifts available Morning and Evening.
Overtime: OT facility available for working beyond 9 hours and on holidays.
Job Type: Back Office / Operations Call Handling.
Valuable communication and call-handling skills.
Basic computer knowledge.
Ability to coordinate with ATMs, FLMs and bank service teams.
Flexibility to work in rotational shifts and weekly offs.