E-commerce Operations & Customer Support Executive

Company: Vogue by Ritu

Location: Kolkata

Employment: Full time

We are looking for an organised, proactive and detail-oriented individual to manage customer communication, order processing and logistics for our growing e-commerce jewellery brand.

Key Responsibilities

Customer Support
Manage incoming customer enquiries on Interakt (WhatsApp).
Handle order-related queries, delivery updates, size issues, exchanges and returns.
Coordinate with customers to resolve post-purchase concerns promptly.

Order Management
Monitor and process incoming Shopify orders.
Verify order details and coordinate with the packing team for timely dispatch.
Maintain accurate records of orders, returns and exchanges.

Shipping & Logistics
Book shipments through Shipway and Blue Dart.




Generate shipping labels and coordinate courier pickups.
Arrange reverse pickups for returns and exchanges.
Track shipments, manage RTOs and follow up on failed or delayed deliveries.
Coordinate with courier partners to resolve delivery issues.

Requirements
Positive communication skills in English and Hindi.
Basic proficiency in computers and Excel/Google Sheets.
Solid organisational and problem-solving skills.
Ability to manage multiple tasks independently.
Experience with Shopify, Interakt or courier platforms is preferred.
Prior e-commerce operations experience is an advantage.

📌 E Commerce Operations Executive Kolkata
🏢 Vogue By Ritu
📍 Kolkata