Key Responsibilities
E-commerce Operations & Website Management
Manage the brand's e-commerce website, including product listings, pricing, descriptions, images, inventory, and promotional banners.
Ensure smooth website operations, accurate product information, and an excellent customer shopping experience.
Monitor website performance, product availability, order processing, and delivery timelines.
Coordinate with logistics partners to ensure timely order fulfilment and manage returns, refunds, and customer queries.
Identify and resolve issues affecting website usability and checkout conversions.