Manager What are the Key Deliverables in this role?
ESSENCE OF ROLE- Key Responsibilities
Allocation Processing
Allocate received payments to respective customer accounts
Process direct debit returns, contact and follow up with customer
Receive and process payment advise
Interact through email and telephone with the retained market teams to agree on the monthly payments
Receivables processing
Receive and check the post billing information & credit memo
Process deferred payments and instalment plans
Perform AR closing and bad debts write-offs
Perform proactive cash collection
Payment Processing
Perform direct debit of bills to customer accounts
Customer Response
Send account statements, on requisition
Follow up with customers by mail/ phone for overdue accounts to ensure timely payment
Send monthly statements to roaming partners who have a net credit balance
Quality Assurance & SLA compliance
Adherence to process SLAs
Adhere to quality assurance guide and maintain high levels of quality while delivering services to respective circles
Ensure client satisfaction as per pre-defined levels for the process
SOX compliance and Internal controls
Maintain documents relating to SOX Compliance and Internal Controls
Teamwork & Communication
Displaying positive team player skills by involving self in extracurricular activities in the SSC
Responsible for own learning and development with guidance from team leader / manager
Ensure a ‘customer centric’ and ‘partnership approach’ to develop solid relationships with other working groups
Effective communication of issues across the SSC and working groups
What are the Critical success factors for the Role?
Master’s degree in commerce / CA Inter / CWA Inter
3 – 5 years relevant experience
Understanding of Accounts Receivable process
Excellent communication, interpersonal, negotiation, and presentation skills.
Ability to work independently and as part of a team.
Working knowledge in SAP.
Proficiency in MS Office
What are the Desirable success factors for the Role?
Knowledge of SAP – ERP system (AR Module)
Solid thinking & analytical ability
Good understanding of basic financial concepts