We are looking for a friendly, skilled, and customer-focused Guest Relations Executive to ensure excellent guest experiences, handle customer queries, and maintain strong customer relationships at our café.
Key Responsibilities
Welcome guests warmly and provide a positive first impression.
Manage guest reservations, seating arrangements, and table allocation.
Handle customer queries, feedback, and complaints professionally.
Coordinate with the service and kitchen teams to ensure smooth operations.
Ensure guests receive prompt and quality service.
Follow up with guests to collect feedback and improve customer satisfaction.
Maintain guest records and daily feedback reports.
Promote menu items, offers, and special promotions.
Handle customer complaints and escalate serious issues to the manager.
Maintain proper grooming,
hygiene, and professional behaviour.
Required Skills
Excellent communication skills.
Valuable customer-handling skills.
Friendly and positive attitude.
Strong problem-solving abilities.
Valuable coordination and teamwork.
Basic computer knowledge.
Ability to work in rotational shifts.
Qualification & Experience
Minimum qualification: 12th Pass / Graduate.
1–3 years of experience in restaurants, cafés, hotels, or hospitality.
Freshers with good communication skills can also apply.
Key Performance Indicators (KPIs)
Guest satisfaction and feedback ratings.
Complaint resolution time.
Guest retention and repeat visits.
Quality of guest interaction.
Reservation and seating management.
Coordination with FOH and BOH teams.