Role & responsibilities :
Guest Greeting & Seating
Reservations & Table Management
Feedback & Complaint Resolution
Upselling & Promotion Support
Required Qualifications & Skills :
Education: Degree or Diploma in Hotel Management, Hospitality, or a related field (or 12th/Graduate with relevant frontline experience).
Experience: 1 to 2+ years of experience in guest relations, front desk, or upscale restaurant/hotel service.
Captain (Sr. GSA) Guest Service & Floor Management
Warm Greetings & Seating:
Order Taking
Table Service & Quality Checks
Complaint Handling:
Team Leadership & Coordination
Staff Supervision
Training & Briefings
Required Skills & Qualifications
Experience: Typically 1 to 3 years of F&B; or front-of-house experience in hotels, resorts, or fine-dining restaurants (prior experience as a GSA, Steward, or Trainee Captain is usually required).