Key Responsibilities:
Greet and welcome guests in a friendly and professional manner.
Verify guest reservations and ensure accuracy in registration details.
Respond to guest queries and resolve complaints in a timely and courteous manner.
Manage room assignments based on guest preferences and availability.
Process payments and maintain accurate billing records.
Coordinate with housekeeping and other departments to fulfill guest requests.
Maintain a clean and organized front desk area.
Provide information about the hotel, local attractions, and travel directions.
Follow all hotel policies, procedures, and standards of service.

Requirements
Previous experience in a hotel front office or customer service role is a plus.
Excellent communication and interpersonal skills.




Proficiency in hotel management software (e.g., Opera, IDS, or equivalent).
Positive organizational and multitasking abilities.
Professional appearance and demeanor.
Flexibility to work shifts, including weekends and holidays.

Key Skills:
Customer service excellence
Problem-solving
Multitasking
Attention to detail
Teamwork
Time management

Job Type: Full time

Advantages
Food provided
Paid sick time
Provident Fund

Ability to commute/relocate
Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

📌 Guest Service Associate Front Office Kochi
🏢 Ranch at Big Banyan Vineyard u0026 Resort
📍 Kochi