Our Mission
To enhance patient experience, drive clinic growth and maximise operational efficiency.
We are looking for a competent, dedicated and proactive Front Desk Executive who can take ownership of the patient journey and contribute actively to the growth and smooth functioning of our clinic.
Key Responsibilities
Manage patient registration, appointments, billing, payments and follow-up scheduling.
Ensure a welcoming, professional and positive experience for every patient.
Coordinate effectively with doctors, nursing staff, audiology and other clinical departments.
Manage patient flow, optimise appointment schedules and minimise waiting time.
Handle incoming calls, WhatsApp enquiries and appointment bookings efficiently.
Ensure appropriate follow-up coordination and minimise missed appointments.
Maintain accurate patient records, billing entries and daily cash/collection reports.
Handle patient queries and complaints with empathy, patience and professionalism.
Identify operational gaps and proactively suggest improvements.
Ensure proper shift handovers, punctuality and adherence to clinic SOPs.
Desired Candidate Profile
Excellent communication and interpersonal skills.




Positive command of spoken English, Hindi and Marathi.
Pleasant personality with a patient-friendly attitude.
Valuable computer skills, data entry accuracy and basic numerical ability.
Ability to multitask and work efficiently in a busy healthcare workplace.
Strong organisational skills and attention to detail.
High levels of integrity, accountability and professional discipline.
Self-motivated, responsible and willing to take ownership.
Prior experience in a hospital, clinic or healthcare front office will be preferred.
What We Expect From You
We are not looking for someone who merely sits at the reception, answers calls and collects payments.
We are looking for someone who:
Takes ownership of the entire patient experience.
Ensures smooth clinic operations and efficient patient flow.
Contributes towards increasing patient footfall through excellent service and effective coordination.
Understands the importance of productivity, time management and operational efficiency.
Is keen to learn, improve and grow with the organisation.

📌 Front Desk Executive And Receptionist Mumbai
🏢 Bhavik ENT Care
📍 Mumbai