Job Overview

Narwar Lakefront Resort is seeking an experienced, professional, and guest-focused Front Office Supervisor to oversee daily front desk operations and ensure exceptional guest experiences. The ideal candidate should possess robust leadership, communication, and problem-solving skills, along with a thorough understanding of hotel front office operations.

Key Responsibilities
Supervise daily front office operations, including check-in, check-out, and guest services.
Lead, guide, and motivate front office associates to maintain high service standards.
Ensure smooth coordination with housekeeping, F&B;, reservations, and other departments.
Handle guest complaints, special requests, and VIP guest arrangements professionally.
Monitor room allocation, reservation status, and occupancy levels.
Ensure accurate billing, cash handling, and settlement procedures.
Maintain guest records, reports, and front office documentation.
Conduct shift briefings and ensure proper handovers between shifts.
Monitor staff grooming, punctuality, and adherence to SOPs.
Assist in upselling room categories and resort services to maximize revenue.
Ensure guest feedback is recorded and appropriate corrective actions are taken.




Support the Front Office Manager in achieving operational targets and guest satisfaction goals.

Requirements
Graduate in Hospitality Management or a related field preferred.
Minimum 2–3 years of experience in hotel front office operations, preferably with supervisory experience.
Robust knowledge of hotel PMS software and reservation systems.
Excellent communication, leadership, and interpersonal skills.
Ability to handle guest complaints and operational challenges effectively.
Robust knowledge of hotel billing, room inventory, and front office procedures.
Professional grooming, positive attitude, and a guest-oriented approach.
Willingness to work in rotational shifts, including weekends and holidays.

Key Skills
Front Office Operations
Team Leadership and Staff Supervision
Guest Relations and Complaint Handling
Hotel PMS and Reservation Management
Billing and Cashiering
Interdepartmental Coordination
Upselling and Revenue Awareness
Communication and Problem-Solving

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits
Flexible schedule
Food provided
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Front Office Supervisor Shivpuri (India)
🏢 Nawar Lakefront resort
📍 India