EMIA & APAC shift 12;30 Pm 9:30 PM & 9:30 Am- 6:30 Am ( versatile with the shift)
Need 6 months experience, Immediate joiners
Responsible to process mortgage loan including the activities like Opening the file; Ordering documentation; Prequalifying applicant; Preparing disclosure statements; Submitting loan for approval.
Adhere to established QUALITY & QUANTITY SLAs consistently.
Ensure 100% compliance with process-related policies, guidelines, and controls.
Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently.
Support the secondary trading desk with trade booking and settlements.
Liaise with bank departments and external contacts, including Borrowers and Trustees.
Follow up timely with agents or customers for any missing notifications.
Complete all funding within the SLA on the same day.
Serve as the SME and first internal POC for process-related queries and clarifications.
Act as the first point of escalation for process-related issues from customers.
Pay attention to detail to ensure all documents are processed correctly.
Identify changes to processes to improve productivity and efficiency.