: International Customer Relationship Executive

Department: International Sales / Customer Relationship Management

Designation: International Customer Relationship Executive

Experience: 2–5 Years

Qualification: Bachelor's Degree in Business Administration, Commerce, International Business, or a related field

Location: Navi Mumbai

CTC range: 3.5 to 6 LPA

Job Purpose To manage and strengthen relationships with international customers, ensure timely responses to customer enquiries, coordinate orders and deliveries, resolve customer issues, and maintain a high level of customer satisfaction. The role involves close coordination with internal departments to ensure smooth communication and execution of customer requirements.

Roles and Responsibilities

A. International Customer Relationship Management
Build and maintain solid relationships with international customers, airlines, MROs, OEMs, distributors, and other business partners.
Act as the primary point of contact for international customers.




Maintain regular communication with existing customers to understand their requirements and business needs.
Ensure prompt responses to customer emails, calls, enquiries, and follow-ups.
Maintain qualified communication and build long-term customer relationships.
Receive and coordinate international customer enquiries and RFQs (Requests for Quotations).
Handle customer complaints, concerns, and feedback professionally.
Support the International Sales team in maintaining existing accounts and developing business opportunities.
Maintain customer databases, contact details, communication records, and account information.
Establish and maintain positive relationships with existing clients.
Provide prompt, effective, and satisfactory responses to customer inquiries.
Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person

📌 International Customer Relationship Executive Navi Mumbai
🏢 Aerochamp Aviatio International
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