Job SummaryThe Non-Voice Process Associate or Executive is responsible for managing and resolving customer inquiries and completing backend data tasks using text-based channels such as email, live chat, social media, and ticketing systems. The ideal candidate excels in written communication, is detail-oriented, and can efficiently multitask in a quick-paced digital workplace.Core Responsibilities
Customer Support: Handle inbound and outbound text-based interactions (live chat, emails, social media) to address customer complaints or inquiries.
Information Provision: Provide explicit, accurate, and timely information regarding company products, services, policies, and account details.
Data Management & Entry: Accurately process transactions, verify documents, and update customer records and databases.
Issue Resolution: Troubleshoot customer problems, track issues, and ensure satisfactory resolution while strictly adhering to company guidelines.
Age criteria 18 to 29 years

Documentation: Maintain meticulous records of all text-based interactions and communications in the Customer Relationship Management (CRM) or internal systems. Pay: ₹16,000.00 - ₹33,000.00 per month

Work Location: In person

📌 Non Voice Process Wilson Garden
🏢 Easy Solution Infosystems (P
📍 Wilson Garden