Role & responsibilities
Review chatbot conversation logs and IVR call recordings.
Identify defects such as incorrect responses, misleading information, broken flows, escalation failures, or compliance gaps.
Categorize defects based on predefined taxonomies and quality frameworks.
Flag critical customer-impacting issues for immediate attention.
Preferred candidate profile Ready to do 5 days' work from office (Andheri East)
Ready to work as per US timeline
📌 International Voice Process Mumbai (India)
🏢 Lumina Datamatics
📍 India
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