Work Mode - All 5 days’ work from office
Bachelor’s degree in Commerce, Accounting, Finance, Business Administration, Economics or a related discipline; postgraduate qualification or relevant finance certification is desirable.
• 5–8 years of relevant O2C experience , including substantial exposure to Collections , disputes , customer-account support or AR operations .
Demonstrated experience in complex-case review, controls, quality analysis, root-cause analysis, process documentation and stakeholder management.
• Working knowledge of SAP and O2C workflow / reporting tools; familiarity with Sonar, iRecon, GMACC, Tableau, Webex or customer portals is advantageous.
Robust analytical, coaching, facilitation, written and verbal communication skills.
Ability to balance service delivery, controls and customer experience and to distinguish operational ownership from Apple-retained approvals and judgements.