We are looking for an experienced and energetic Operations Manager to oversee the day-to-day operations of the hospitality business. The candidate will be responsible for ensuring smooth operations, maintaining service standards, improving customer satisfaction, managing teams, and achieving business objectives.
Key Responsibilities
Operational Management
Oversee daily operations of the hotel/restaurant and ensure smooth functioning of all departments.
Monitor operational efficiency and ensure compliance with company policies and procedures.
Ensure high standards of service, hygiene, and cleanliness across all operational areas.
Develop and implement strategies to improve operational performance.
Team Management
Lead, supervise, and motivate department heads and operational teams.
Manage manpower planning, recruitment, training, and performance evaluations.
Ensure effective coordination between departments.
Customer Service
Ensure excellent guest experience and customer satisfaction.
Handle customer complaints and resolve operational issues promptly.
Maintain high standards of hospitality and service quality.
Financial Management
Monitor operational budgets, expenses, and profitability.
Control food costs, labour costs, and other operational expenses.
Identify prospects to improve revenue and reduce wastage.
Quality & Compliance
Ensure compliance with food safety, hygiene, health, and safety regulations.
Conduct regular operational audits and inspections.
Maintain SOPs and ensure they are followed by all departments.
Business Development
Identify opportunities to increase revenue and improve business performance.
Monitor operational KPIs and prepare performance reports for management.
Implement initiatives to improve productivity and profitability.