We are looking for a Patient Appointment Scheduler with 1–3 years of experience in US Healthcare or International Voice Process. The candidate will be responsible for scheduling patient appointments, coordinating with healthcare providers, and ensuring a smooth patient scheduling experience.
Key Responsibilities
Handle inbound and outbound calls for patient appointment scheduling.
Schedule, reschedule, and cancel appointments based on patient and provider availability.
Confirm appointments and provide necessary appointment-related information.
Coordinate with physicians, specialists, and healthcare providers.
Verify patient demographics and basic insurance details.
Update patient information and appointment records in EHR/EMR systems.
Handle patient queries professionally and ensure timely follow-ups.
Maintain HIPAA compliance and patient confidentiality.
Meet daily productivity,
quality, and service-level targets.
Required Skills
1–3 years of experience in US Healthcare, Patient Scheduling, Patient Access, or International Voice Process.
Valuable English communication and telephone etiquette.
Knowledge of appointment scheduling and patient coordination.
Familiarity with EHR/EMR or healthcare management systems.
Valuable typing, computer, and documentation skills.
Ability to handle calls professionally and work in a team.
Preferred Candidates
Candidates with US Healthcare BPO experience.
Willingness to work in night shifts.