Job Title: Network Security Technical Support Manager

Experience: 12+ Years

Job Type: Full time

Key Responsibilities
Lead and manage the Network Security Technical Support team.
Oversee troubleshooting and resolution of complex network security issues.
Manage firewall, VPN, IDS/IPS, and other network security-related incidents.
Monitor ticketing systems, incident queues, SLAs, and service delivery.
Handle critical escalations and ensure timely resolution of technical issues.
Perform root cause analysis and implement preventive measures.
Coordinate with network, infrastructure, cybersecurity, and vendor teams.
Drive incident management, problem management, and escalation processes.
Maintain technical documentation, SOPs, and knowledge base.
Ensure effective team performance, operational efficiency, and customer satisfaction.

Required Skills
12+ years of experience in Network Security / Technical Support / IT Infrastructure Support.




Solid knowledge of networking concepts, TCP/IP, DNS, DHCP, Routing and Switching.
Hands-on knowledge of firewalls such as Palo Alto, Fortinet, Check Point or Cisco.
Experience in VPN, IDS/IPS and network security technologies.
Strong experience in technical troubleshooting and incident management.
Experience with ticketing tools such as ServiceNow, Jira or Remedy.
Proven experience in escalation management and SLA management.
Experience managing technical support teams and handling critical incidents.
Robust stakeholder management and communication skills.

Preferred Skills
Knowledge of SIEM tools such as Splunk, QRadar or Microsoft Sentinel.
Understanding of cybersecurity operations and security incident response.
Certifications such as CCNP Security, PCNSE, Fortinet NSE or equivalent.

📌 Network Security Technical Support Manager Sahibzada Ajit Singh Nagar
🏢 Impetus Career Consultants
📍 Sahibzada Ajit Singh Nagar