Summary:

Responsible for delivering high-level customer service and ensuring on-time, in-full shipments. Act as the link between the Cash Cycle Department and external contacts, contributing to the continuous improvement of the process.

Job Responsibilities:
Order management, including EDI ordering (Idoc corrections, issue resolution for EDI related problems).
Handle all incoming customer queries and requests.
Continuously improve service levels in cooperation with internal teams and other parts of the business.
Ensure proper communication between the company and customers.
Maximize customer satisfaction level and order entry accuracy.
Adhere strictly to internal control procedures.
Manage logistics activities in certain markets, ensuring Key Performance Indicators meet targets.




Proactively manage relationships with third-party logistics providers and collaborate with Supply Chain and Customer Service teams.
Work flexibly in shifts and handle work pressure during peak seasons.

Required Skills:
Robust customer service skills.
Excellent communication abilities.
Problem-solving skills for EDI related issues.
Ability to work under pressure and in a competitive setting.

Education & Qualifications:
Relevant educational background in business, logistics, or a related field.
Experience in order management and customer service roles preferred.
AditiConsulting #26-07028

📌 Order Management Analyst Bengaluru
🏢 Aditi Consulting
📍 Bengaluru