HST Hospitality is looking for a proactive and customer-focused Reservation Associate to manage hotel reservations, handle guest inquiries, and ensure a smooth booking experience. The candidate will coordinate with hotel teams to maintain accurate reservation records and maximize booking prospects.
Key Responsibilities
Handle incoming reservation inquiries through calls, emails, WhatsApp, and online channels.
Manage room bookings, cancellations, modifications, and booking confirmations.
Provide guests with information regarding room categories, tariffs, packages, and hotel facilities.
Coordinate with Front Office, Sales, and Operations teams regarding room availability and guest requirements.
Maintain accurate reservation records and update booking details in the hotel PMS.
Follow up on enquiries and convert potential leads into confirmed bookings.
Handle guest queries professionally and ensure a positive booking experience.
Monitor room availability, rates, and reservation status.
Coordinate with OTA platforms and online booking channels.