Job Summary:

We are seeking a highly experienced ServiceNow ITOM and ITAM Architect to design, implement, and optimize ServiceNow IT Operations Management (ITOM) and IT Asset Management (ITAM) solutions. This role will be responsible for architecting scalable ITOM solutions, integrating with CMDB, and ensuring alignment with ITSM, ITAM, and security operations. The ideal candidate will have deep expertise in ServiceNow Discovery, Service Mapping, Event Management, CSDM and AIOps, as well as experience working in complex enterprise settings

Roles and Responsibilities :
ITOM Solution Architecture &
Implementation
ITAM Solution Architecture &
Implementation
CMDB &
Service Mapping
Event Management &
Monitoring
Collaborate with ITSM, ITAM, SecOps, DevOps, and Cloud teams to ensure seamless ITOM integration
Engage with senior leadership, business owners, and technical teams to drive ITOM adoption
Define the Now Assist adoption roadmap for ITOM and ITAM,



identifying high-value AI use cases and sequencing enablement across environments
Implement Now Assist for ITOM capabilities, including AI-generated incident and alert summarisation, alert grouping insights, and guided remediation recommendations

Job Requirements :
12+ years of hands-on experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management, Orchestration, AIOps)
Deep knowledge of CMDB architecture, CSDM 4.0, and Service Graph Connectors
Experience integrating ServiceNow with cloud platforms (AWS, Azure, GCP) and monitoring tools (e.g., Splunk, SolarWinds)
Robust understanding of ITIL 4, ITSM, SIAM, and ITOM best practices
Proficiency in JavaScript, REST API, PowerShell, and automation frameworks
Experience with ServiceNow MID Server architecture and secure credential management

📌 Servicenow Itom & Itam Architect Bengaluru
🏢 Quantumv Global Solutions
📍 Bengaluru