Welcome vehicle owners, listen to their concerns, inspect the car, and conduct joint walk-arounds or test drives if needed.
Job Card Creation: Record customer complaints accurately and open official digital or physical service job cards in the dealership system.
Cost Estimation &
Approvals:
Explain required repairs, routine maintenance schedules, spare parts pricing, and warranty/insurance coverages, then secure customer approval before work begins.
Workshop Coordination: Assign tasks to technicians, track repair progress, and ensure spare parts are requisitioned on time to meet delivery deadlines.
Customer Updates &
Delivery:
Keep owners updated on repair milestones, explain the completed work during vehicle delivery, and handle post-service follow-ups.
Sales &
Value-Add: